Effective Date: February 24, 2026
Last Updated: August 13, 2026
1. Membership Dues
- 1.1 Non-Refundable Status: Membership dues support the ongoing educational, historical, publishing, and administrative operations of the Society. Once processed, annual or multi-year membership dues are non-refundable.
- 1.2 Membership Transferability: Memberships are non-transferable between individuals or households except in specific cases of administrative error or surviving spouse adjustments.
2. CCSNA Store Merchandise (Physical Goods)
- 2.1 Returns & Exchanges: Physical items purchased through the CCSNA Online Store (e.g., books, crest pins, apparel, journal back-issues, or tartan goods) may be returned for a replacement or full refund within 30 days of delivery, provided the item is unused, undamaged, and in its original condition.
- 2.2 Return Shipping: The buyer is responsible for return shipping costs unless the return is due to a defect, shipping damage, or an error made by CCSNA.
- 2.3 Custom or Special-Order Items: Custom-engraved items, tailored tartan goods, or print-on-demand items are non-refundable unless damaged or defective upon arrival.
3. AGM Registration & Event Tickets
- 3.1 Annual General Meeting (AGM) Cancellations:
- Written cancellation requests received more than 30 days prior to the official start date of the AGM are eligible for a full refund of registration and banquet ticket fees (less any unrecoverable third-party transaction fees).
- Cancellations received between 14 and 30 days prior to the event are eligible for a 50% refund.
- Cancellations received fewer than 14 days prior to the event are non-refundable due to vendor, hotel catering, and room guarantees already executed by the Society.
- 3.2 Extenuating Circumstances: Refund requests arising from medical emergencies or severe personal hardship inside the 14-day window may be submitted to the AGM Host Committee or Board for special consideration.
- 3.3 Event Cancellations by CCSNA: If an event or AGM is canceled by the Society, registrants will receive a full 100% refund of all paid registration fees.
4. Contact & Refund Processing
To request a product return, report damaged goods, or initiate an event refund request, please contact:
- Store & Merchandise: store@ccsna.org
- Event & AGM Registration: treasurer@ccsna.org
- Postal Mail: Clan Campbell Society (North America), Attn: Office of the Treasurer, 5907 Greenborn Mountain CT, Bakersfield, CA 93313-4542